0
Frequently Asked Questions
Orders & returns
- What if my item is out of stock?
Has an item gone out of stock, or you can’t locate that stunning piece you spotted a while back? We regularly update our website to make way for new collections, but some sold-out items do make a return. If you’re interested in a particular piece that’s no longer available online, please reach out to our team at info@goldboutiqueflorence.com
- Can I cancel or edit my order after it’s been placed?
Please email us at info@goldboutiqueflorence.com with your order number within 24 hours, and we’ll try our best to accommodate your request.
- What is the return policy?
We offer free 14-day returns for all customers. Shipping fees are the responsibility of our clients and are non-refundable. For all return inquires please contact info@goldboutiqueflorence.com.
To qualify for a return:
- Items must be in their original condition without signs of wear or damage
- Items returned by mail must be in all original packaging (tags, box, and pouch included)
All below items are non-returnable:
- Engraved and monogrammed products
- When will I receive my refund?
Please note your return will be processed within 7 business days from the time we receive it. Once processed, we will send you a confirmation via email!
- How do I return my online purchase?
If you wish to return your online purchase, please follow these steps:
- Request Return Authorization: Email us at info@goldboutiqueflorence.com to request a return authorization. Wait to receive a confirmation of acceptance of your return from us before proceeding.
- Pack Your Items: Carefully pack the items you wish to return in their original packaging, including all tags and accessories.
- Include Your Order Information: Include a copy of your order confirmation or receipt inside the package.
- Choose a Shipping Carrier: Select a reliable shipping carrier that provides tracking numbers. You are responsible for the cost of return shipping.
- Ship Your Return: Send the package to the return address provided with your order. Ensure the shipment has a tracking number and keep a record of this number for your reference.
- Notify Us: Once you have shipped your return, please email us with your order number and the tracking number of your return shipment.
Please note that we are not responsible for any loss or damage that occurs during the return shipping process. We recommend insuring your return shipment for added protection.
SHIPPING
- How can I track my order?
DHL tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order!
Have an account?
Login and head over to your Gold Boutique account and select “My Orders” to review your order status. Once your order is packed and ready to ship, you’ll receive a DHL tracking number via email so you can keep an eye on its activity while it makes its way to you.
Don’t have an account?
You can still create an account now using the same email address used to place the order and it will then appear under “My Orders”.
- Can I edit my address after the order’s been placed?
If your order hasn’t shipped, we can edit the shipping address. Email us at info@goldboutiqueflorence.com with the updated address as soon as possible.
We are unable to edit a billing address once an order has been placed.
Products & Materials
- Where is your jewelry made?
Our pieces are all Made in Italy. Each item is crafted by a skilled artisan with generations of expertise and dedication to their work, creating pieces that embody the rich tradition of Italian jewelry-making. Our jewelers work closely with us, ensuring that every piece meets our exacting standards of craftsmanship and sustainability.
- Why choose Italian Craftsmanship?
Choosing Italian craftsmanship means opting for unparalleled quality, tradition, and attention to detail. Italian artisans combine centuries-old techniques with modern innovation, ensuring each piece is unique and meticulously crafted. Known for their excellence in materials and design, Italian products stand out for their elegance, durability, and timeless style. Whether it’s fashion, furniture, or fine goods, Italian craftsmanship offers a level of artistry and sophistication that is unmatched.
- Are all of your pieces made with 18k solid gold?
All of our pieces are made with 18k solid gold (not plated or filled). We use 18k gold exclusively because it allows for the perfect blend of durability and luxury. Comprising 75% pure gold and 25% alloy metals, 18k gold strikes a perfect balance between the rich yellow hue of pure gold and the strength needed for everyday wear. This higher gold content compared to 14k gold provides a more vibrant and lustrous appearance while being more resistant to tarnishing and damage than 24k gold. Additionally, in Italy, the use of nickel in gold alloys is prohibited, ensuring that 18k gold jewelry won’t tarnish or cause allergic reactions, offering you both beauty and peace of mind.
- How do I care for my pieces?
To extend the life of your pieces, remove them while using harsh chemicals, lotions, beauty products, and perfumes. Do not wear while performing any strenuous activity or lifting heavy objects. We also recommend removing them in extreme heat and humidity, and while swimming in chlorine.
Clean your Gold Boutique pieces with a soft bristle toothbrush and a small amount of diluted dish soap. Scrub gently under warm water. Let your pieces air dry in a safe place.
- Do you have a warranty?
We work with top manufacturers to create premium, Made in Italy, pieces that are designed to last. We’re confident in the quality of our products; hence we offer a lifetime warranty of free repairs. However, this warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or a broken chain), improper use or storage of your product, or any modification to your product done by a third party outside of The Gold Boutique.
Please send an email to info@goldboutiqueflorence.com with the following details.
- Order number
- Product name
- Brief description of the issue and when or how it happened
- Photos (1 showing the entire item & 1 close-up shot of the defect area)
Important
- We do not recommend having our products worked on by outside jewellers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work.
- Please note that in order for us to continue improving, we may require any defective piece to be sent back to us for inspection and quality auditing.
- Do you provide repairs?
The Gold Boutique provides complimentary repairs for pieces that fall under our warranty. Please note that repairs can take up to 6-12 weeks.
Due to the nature of certain items like herringbone chains, hollow hoops, and hollow link chains, these pieces may not be able to be repaired. If you have specific questions, please email info@goldboutiqueflorence.com.
Please note shipping and import costs for returns are at the customer’s expense and shall not be refunded. All returns, including those sent in for repairs, are the responsibility of the customer. The Gold Boutique cannot be held responsible for anything lost or damaged in transit. To ensure the safe arrival of your return, please wrap your return in its original packaging. We always advise using a postal service with tracking and/or insurance and saving proof of postage.
For all repair inquires please email info@goldboutiqueflorence.com.
- Do you make custom jewelry?
Yes, we accept custom jewelry orders. For custom and repurpose inquiries, please email info@goldboutiqueflorence.com.
Please note that custom pieces typically take at 6-12 weeks to complete once our artisans begins production.